Privacy Policy

Last updated: 1 November 2024

NBC Invisible Safety Grills ("NBC", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at nishadbirdcontrol.com ("Site") or contact us for our services.

By using our Site or submitting your information through our contact form, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you fill in our contact or quote request form, you may provide:

  • Your full name
  • Phone number
  • Email address
  • Your location / area in Pune
  • Details about your service requirements

Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on the Site
  • Referring URL (the site that directed you to us)
  • Device type (mobile, tablet, desktop)

This information is collected through standard web server logs and, if enabled, third-party analytics tools.

2. How We Use Your Information

We use the information you provide exclusively to:

  • Respond to your enquiry and provide a quotation for our services
  • Schedule site visits or installations at your convenience
  • Send you important information about your order or installation
  • Provide after-sales support and warranty service
  • Improve our website and service quality based on aggregated, anonymised analytics

We will not use your information for unsolicited marketing without your explicit consent, and we will never sell your personal data to any third party.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Our service team: Our installation technicians may be provided your contact details and address solely to carry out the service you have requested.
  • Service providers: Trusted third-party platforms (such as WhatsApp Business, Google Workspace) that help us operate our business, under strict confidentiality agreements.
  • Legal requirements: We may disclose your information if required to do so by law or in response to a legitimate legal process.

4. Cookies

Our Site may use cookies — small text files stored in your browser — to remember your preferences and improve your browsing experience. You can choose to disable cookies through your browser settings; however, some features of the Site may not function correctly if cookies are disabled.

If we use third-party analytics (such as Google Analytics), those services may also place their own cookies. See the relevant third-party privacy policies for details on how they handle data.

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, or destruction. Your data is stored securely and accessed only by authorised NBC personnel on a need-to-know basis.

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security for information transmitted to our Site.

6. Data Retention

We retain your personal information for as long as is necessary to provide our services to you and fulfil our legal obligations. Contact form data for non-converted enquiries is deleted after 12 months. Customer records are retained for the duration of your warranty period plus 2 years.

7. Your Rights

Under applicable Indian data protection principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us at the details below.

8. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.

9. Links to Other Websites

Our Site may contain links to third-party websites (such as WhatsApp or social media platforms). We are not responsible for the privacy practices of these websites and recommend you review their individual privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

NBC Invisible Safety Grills
Pune, Maharashtra, India
📞 +91 6200023911
✉️ nishadbirdcontrol@gmail.com